Shipping + Payment
Shipping Methods
We currently offer the following shipping methods for UK orders:
| Shipping Method | Shipping Cost | Estimated Shipping Time |
|---|---|---|
| DPD Standard Delivery | Free | Delivery within 3-6 business days once processed* |
* We aim to meet the estimated delivery times listed above for all orders placed on the Theory website. Please note that estimated delivery times do not include the order processing time, that may take up to 2 business days, which covers payment clearance, sourcing stock and parcel preparation.
The shipping address you provide can only be amended up to an hour after your order submission at checkout.
Theory Archive + Outlet Styles
Due to high demand during Archive and Outlet events, orders with selected styles may take up to 6 business days to arrive.
Refusal of Delivery
If you refuse delivery of an order, the package will be returned to our warehouse. You will receive a refund for the merchandise, but shipping charges are non-refundable.
Order & Shipping Confirmation Emails
You will receive an order confirmation email once your order has been submitted into our system. Once your order has shipped, we will send you an email confirmation that will include the tracking number for your package.
You may receive several shipments in order to complete the fulfillment of your order and will receive a shipping confirmation email for all items as they are shipped.
Item Availability
We make every effort to maintain sufficient stock of items on our website; however, we may run out of stock of popular items. We also work to ensure that when you place an order online, the item is available at the time of shipping. In the rare case that an item is out of stock, we will notify you via e-mail and any changes to your order will be reflected in your order total.
Your credit or debit card account will be charged as your items are shipped.
Payment Methods
All transactions made on uk.theory.com will be made in GBP (£).
We accept the following forms of payment: MasterCard®, Visa®, American Express®, Maestro® (previously Switch), Visa Electron®, Visa Delta®, Paypal, Alipay, UnionPay and Klarna. We do not accept cash or cheques for online purchases.
To find out how we use Klarna, visit our Klarna FAQ page.
Please refer to the terms of service for Paypal and Klarna for more information on how they process your payments.
Payment Security
Our website uses SSL (Secure Sockets Layer) technology to ensure that all personal and transactional data is kept private and secure. We will not use or store your payment information for any other purpose, other than for processing your intended purchase.
When checking-out, all our customers are required to complete an additional 3D-Secure step, in order to verify their identity and limit fraudulent transactions.
Taxes & Duty
All prices displayed on the website have the relevant VAT (value added tax) incorporated. Although we do not provide specific documentation for claiming back tax, the order confirmation provides an itemised list of styles ordered.
Bank Holidays 2023
Our warehouse is closed on the following bank holidays: Monday 2nd January, Friday 7th April, Monday 10th April, Monday 1st May, Monday 8th May, Monday 29th May, Monday 28th August, Monday 25th December, Tuesday 26th December
For Online Payment by Credit Card
The total amount of your order will be authorized at the time your order is placed. The actual payment (transfer of funds) will not occur until your order ships.
For Online Payment by Debit Card
The total amount of your order will be authorised at the time your card is approved, which may have an effect on your account balance even though the actual payment (transfer of funds) will not occur until your order ships.
Redeeming Promotional Codes
To redeem a discount coupon or promotion code, simply enter the code into the ‘Promo Code’ field during the checkout process. Your order total will reflect any and all price changes.
Shipping To Freight Forwarders
In the event a freight forwarding company address has signed for a package, the freight forwarding company assumes the responsibility for the contents. The freight forwarder is accountable for the package from the time of collection from the consignor, until the time of delivery. They are liable for any loss or damage occurring to any goods or consignment. This includes, but is not limited to: loss of merchandise, physical damage, theft, any mishaps that lead to delay in delivery or any financial loss arising due to mishap. Please contact the freight forwarding company directly for further assistance.